FAQs

1. What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. Your claim must be submitted by email within 10 business days of receipt of goods, please email info@jozanna.com for your return authorization (RA) Request. All packages must be unopened and include the original label. Returns must be unworn, unaltered and unwashed with all tags still attached.

Name : 
Address :
Order Number : 
Size(s) & Color : 
Quantity : 
Reason for Return : 
Picture of Damaged Unit(s) : 

2. What do I do with Damages?
Should you receive a damaged or defective item, claims must be made over email (including pictures of the defect) within 10 business days of receipt of goods, otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return. *JOZANNA  will not issue a return authorization for damages and return claims AFTER indicated dates.

3. Cancellations
Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.

4. I received my order but have several damaged units. What should I do?
Should you receive defective items, please send all information listed above in “#1” to info@jozanna.com Further instructions will be advised by e-mail.

5. I want to return an item that was on sale. Do you accept it?
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.

6. Do I have to pay for return shipping costs?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please mail the package to:

Jozanna
42 Park Street, Suite 2, 
Tupper Lake, New York,
United States 12986